Notes and Restrictions on Multi-Factor Authentication

When using multi-factor authentication, there are notes and restrictions that apply to all software, as well as some that are software-specific. Be sure to check both types of notes and restrictions before enabling multi-factor authentication.

If you are forwarding fax documents, please configure your device settings immediately after enabling multi-factor authentication. Otherwise, the multifunction device may be unable to receive faxes.

In addition, some cloud services require the multifunction device application to be updated. This update must be done by a service representative.

    1. The services listed in the cloud service list in the access destinations below are the targets.
    2. If you are using multiple cloud services and want to access a cloud service with multi-factor authentication enabled from a cloud service with multi-factor authentication disabled, the login screen may appear again. When the login screen is displayed, please log in again.

    If you have been using this service since before April 3, 2023 or started using it after April 3, and you logged in while multi-factor authentication was disabled, the login screen may appear again when multi-factor authentication is enabled. When the login screen is displayed, please log in again.

    Cloud Service Software Notes and Restrictions
    Cloud On-Demand Print Cloud On-Demand Print Linkage 2.
    Windows printer tool 2.
    Dedicated mobile applications (iOS/Android) 2.
    Cloud Service Hub DocuPrint CM210 z
    DocuPrint CM310 z
    DocuPrint CM310 z II
    DocuCentre C2000
    2.
    Device Log Service Device Log Service custom service for registering a Device 2.
    Device Log Service Setup 2.
    DocuWorks Cloud Connector for Salesforce DocuWorks Cloud Connector for Salesforce (version 2.0.5 or earlier) 3.
    DocuWorks Cloud Connector for kintone DocuWorks Cloud Connector for kintone (version 2.0.8 or earlier) 3.
    DocuWorks Cloud Connector for Adobe Sign DocuWorks Cloud Connector for Adobe Sign (version 2.0.4 or earlier) 3.
    DocuWorks Cloud Connector for DocuSign DocuWorks Cloud Connector for DocuSign (version 1.0.4 or earlier) 3.
    DocuWorks Subscription Suite DocuWorks 9.1 (version 9.1.4 or earlier) 3.
    FUJIFILM BI Direct Management Console 4.
    Scan Translation Service Scan Translation Service Multifunction Device Linkage 2.
    DocuWorks Extended Folder for Scan Translation Service 2.
    Working Folder Working Folder Multifunction Device Add-on Application 1.
    Scan Delivery (optional) (version 6.6.1 or earlier) 1.
    Paperless Fax Delivery (optional) (version 102.7.2 or earlier) 1.
    Paperless Fax Delivery (optional) 6.
    Cloud Service Hub 5.
    DocuWorks Extended Folder for Working Folder (version 1.9.3 or earlier) 3.
    DocuWorks Tray 2(version 2.3.1 or earlier) 1.
    DocuWorks Cloud Connector for Salesforce (version 2.0.5 or earlier) 1.
    DocuWorks Cloud Connector for kintone (version 2.0.8 or earlier) 1.
    DocuWorks Viewer Light (iOS/Android) (version 9.1.5 or earlier) 3.
    DocuShare(version 7.5 or earlier) 1.
    DocuShare 8.
    1. Cloud services cannot be accessed when multi-factor authentication is enabled. If you are using such software, update it to the latest version.
    2. Cloud services cannot be accessed when multi-factor authentication is enabled. If you are using such software, disable multi-factor authentication.
    3. You cannot use an authenticator to access cloud services. If you are using such software, update it to the latest version.
    4. You cannot use an authenticator to access cloud services. If you are using such software, use a password and a one-time password.
    5. If connection settings are made on the Connection Management screen while multi-factor authentication is disabled, the login screen may appear again when multi-factor authentication is enabled.
    6. When multi-factor authentication is enabled for users of Paperless Fax Delivery Kit, they should perform the following operation immediately. Until the operation is complete, received faxes will be stored in the device folder instead of Working Folder, and any fax above the folder limit of 1,000 will not be received.
      If email notification has been set for errors with received faxes, an email will be sent to the specified email address.
      • Recommended operation
      1. As a user of the multifunction device's fax forwarding settings to Working Folder, the system administrator enables auto login, logs in again, and authenticates via the multi-factor authentication screen.
      2. To get faxes received during the relogin process after multi-factor authentication was enabled, perform a recovery on error jobs. Refer to the Paperless Fax Delivery Kit manual for details.
    7. When multi-factor authentication is enabled for users of the fax forwarding settings via the multifunction device application, they should perform the following operation immediately. Until the operation is complete, received faxes will be stored in the device folder instead of DocuWorks Cloud, and any fax above the folder limit of 1,000 will not be received. If email notification has been set for errors with received faxes, an email will be sent to the specified email address.
      • Recommended operation
      1. As a user of the multifunction device's fax forwarding settings to DocuWorks Cloud, the system administrator enables auto login, logs in again, and authenticates via the multi-factor authentication screen.
      2. To get faxes received during the relogin process after multi-factor authentication was enabled, perform a recovery on error jobs. Refer to the DocuWorks Cloud manual for details.
    8. When multi-factor authentication is enabled for users of DocuShare, they should perform the following operation immediately. Until the operation is complete, the credentials stored in Working Folder Extended Option for DocuShare will become invalid. As a result, DocuShare and Working Folder will not be synced.
      • Recommended operation
      1. Open the user settings screen of Working Folder Extended Option for DocuShare, and log in to Working Folder with multi-factor authentication. After the login, DocuShare and Working Folder will resume syncing.
    • Stop the link between Working Folder and Scan Translation.
    • DocuShare is a registered trademark or trademark in Japan and other countries.